"Customer Excellence Training Programme"
"In March 2015, we commissioned KF Training to carry out a review on our customer service and in turn, followed this by rolling out a ‘Customer Excellence’ training programme, throughout the entire hotel. This exercise lasted several weeks and we were delighted with the results, with 95% of staff, being accredited. As a result of this training, it re-enforced the importance of delivering and exceeding, excellent customer service, on every occasion, throughout every department of the hotel. Recent results show a 7% increase in ‘Excellence’ in customer feedback. Throughout the process, KF Training have been extremely organised and helpful, tailoring courses to suit the needs of our own business. Feedback has been extremely positive from our own staff, which has resulted in KF Training, now being the main training provider for Matfen Hall"
"Strategic Management, Leadership and Business Improvement"
“We work with high growth companies that require extra skills to help them become more competitive. We are finding that many of our clients, including Paragon, are asking for workforce development solutions that can be used as a vehicle to deliver their strategic objectives at a local level. It’s great to be working with fellow NEAA member Paragon and playing a key role in its expansion plans.”
Sara O'Brien Commercial Director
KF Training Ltd
“Since engaging with KFT back in the Autumn of 2015 we have found the organisation to be very supportive and proactive in helping Paragon through its company wide up skilling programme. The companies specialists are knowledgeable on all levels including strategic management, leadership and business improvement. It has been and continues to be a pleasure to be working alongside KFT”
Ian Jobling General Manager,
Paragon Rapid Technologies Ltd