This historical and charming building, which has now been renovated into a 4- star hotel is steeped in traditional, class and history dating back to the 19th century. The extremely high standard that Maften Hall keeps itself has been recognised at the Visit England Awards as the best ‘Large Hotel of the Year 2015’.
We have been working in partnership with Matfen for nearly 12 months now and started our organisational development journey by implementing a short programme of Customer Service Excellence named “The Matfen Way” which evolved so much that it also had its own dance. The Matfen Way programme worked with 98 members of the staff across the hotel to instil a standard of customer excellence which would be the grounding for all those that worked and joined the team at Matfen Hall.
Since this programme we have also undertaken development programmes from a strategic level working closely with the management team to support and develop the senior managers grow and in turn support the board and business plan effectively for the continual growth of the Hotel. These goals are used to communicate the message down throughout Team Leaders, all front and back office staff with other programmes that support sales growth and the underpinning of customer excellence throughout the employees of Matfen Hall.
Since working with Matfen they have won the Tourist Information Board Gold Award and they have seen a 7% increase in their customer excellence feedback from their visitors. As well as the underpinning of knowledge and skills within the business there has been a cultural shift that can be seen throughout the work that we are carrying out.
TMD Friction has over 135 years within the brake industry, becoming one of the world leaders in that industry, winning countless awards not to mention the award for Customer Value Leadership in 2015 from Frost & Sullivan.
In 30 years Seaward has quickly become the market leader inside the field of electrical safety test instrumentation as well as portable appliance test instruments. Seaward has an outstanding reputation, keeping to a very high standard of quality work, being represented in 30 different countries, Seaward is famous for its consisted product development and innovation.
As one of the largest manufactures of bearings globally and the largest in Japan, NSK Bearings has over 31,000 employees worldwide. Since 2008, NSK have located another factory here in the North East, which is having outstanding success.
By recently reaping the rewards of a £2 million upgrade and becoming the winner of the ‘Small Hotel of the Year 2015’ award, Seaham Hall is rapidly becoming one of the go to hotels in the North East. With its high quality spa, gym and pool it maintains the highest quality service across all of its 37 acres of stunning scenery.
Based in Coventry and with over a 100 years of history, Palintest is aiming to be the largest and best provider of water and environmental analysis equipment in the world. Palintest are highly motivated to make sure that future decisions over water quality are made without unwavering confidence.